Frequently asked questions

GENERAL INFORMATION

PENDANT LAMPS

  • You can contact us at info@mistoa.eu to receive our catalogue with prices.

  • We ship across Europe.

  • Our products have a structural guarantee, so you can rest assured that you are purchasing a quality product. They’re covered for 24 months from the delivery date.

    Concrete is a unique and natural product, so our pieces are not identical in appearance but are identical in quality. Each item has variations in colour, fine cracks, air bubbles and slight variations in texture. These characteristics do not represent any risk to the integrity of the piece itself.

    You can learn about the structural warranty limitations of our parts on the Product Warranty page.

  • We are constantly seeking new partners. Please contact us at info@mistoa.eu, and we will get back to you.

  • You can use an E26 or E27 bulb.

  • The cable is 2 metres long and can be adjusted to your desired height.

 

BASINS

  • DescBubbles: Small bubbles on the surface are normal, they form during the mixing process and rise to the surface during the casting of each piece. They are not considered a defect and do not affect its structural capacity; moreover, they add personality to each of the pieces we manufacture.

    Micro-cracks: Depending on the geometry and conditions to which each piece is exposed, small cracks or lines may appear on the surface of the concrete over time. These do not compromise the integrity of the piece and highlight the natural beauty of the material.ripción del elemento

  • Our basins do not have an overflow. 

  • Caring for your concrete basin is simple. For daily maintenance, use a soft cloth with warm water. For stains, gently clean with warm water or a pH-neutral detergent, then rinse thoroughly. We recommend drying the surface after each use and after cleaning. To protect the sealer, avoid abrasive cleaners, acidic products, or chlorine-based solutions, and never scrub the surface.

    See all our tips on the Care & Maintenance page.

  • Yes, our basins are sealed with AquaTectum M, a high-quality sealer that ensures durability without sacrificing visual appeal.

  • Our basins are pigmented throughout their entire structure, not just surface-painted. We use high-quality pigments that resist UV rays and water exposure. Over time, subtle shade variations may develop naturally, which enhance the piece's character and add to its unique, artisanal appeal.

 

Still have questions? We’re here to help: info@mistoa.eu