PRODUCT
WARRANTY
All our products come with a warranty valid for 24 months from the date of purchase. The warranty covers all products against breakage, cracking or any obvious manufacturing defect under normal conditions of use and provided that the processes described in our care guide are carried out.
The warranty will be void for any of the following reasons:
The product has not been maintained in accordance with the instructions provided on our website.
Damage to the sealant due to any process not described in the care guide.
Mishandling, impact, sudden temperature changes, accident, fire, or any other mishap either by human or natural causes.
Damage caused during installation, de-installation or modification by the owner or a third party.
Use of water at 40° or higher temperatures.
Improper use, exposure to weather, exposure to chemicals and/or exposure to abrasive elements.
Breakage, cracking or deformation caused by excessive pressure, caused by use for which the parts are not designed such as sitting, standing or leaning on the products.
Total or partial filling of the product with water for more than 4 hours.
Discolouration. There may be a subtle variation over time in each piece, it is considered acceptable and part of the personality of the piece. Any abrupt or obvious change attributable to overexposure to weathering, exposure to chemicals and/or exposure to abrasive elements.
Variations and tolerances. All our products are made from natural materials, so each one is unique and may have any of the following characteristics, which are not considered defects and are part of the personality of the piece:
Colour variations.
Air bubbles.
Grains of sand.
Cracks smaller than 0.1 mm.
Small imperfections caused by the use of the moulds.